Community Pharmacy Patient Questionnaire 2018/19

Thank you to those patients who kindly took the time to take part in this survey which will enable us to review our performance and look at areas requiring improvement.

Summary of results are as follows:

Areas where the pharmacy is performing strongly         Brief commentary
 1.  The comfort and convenience of the waiting 
         94% very good
 2.  Being polite and taking time to listen to what is
         91% very good
 3.  The staff overall.         91% very good
Area where the survey identified the greatest potential for improvement   Brief commentaryAction being taken to improve  performance
   1.  Advice about Stop Smoking   92% never used.Staff to hand out leaflets at opportune times and give advice.
Promote service of stop smoking advisor.
   2.  Providing general advice on a
        more healthy diet
   93% responded NO.Staff to hand out leaflets at  
opportune times and give advice.
   3. Advice about physical exercise
      by the pharmacist or pharmacy
   95% responded NO.Staff to hand out leaflets at opportune times and give advice.

Pharmacy response to respondent's additional comments:

Areas within the control of the pharmacy
We do endeavour to process prescriptions as quickly as possible.
Staff work hard to accommodate customer requirements.
There are processes which we have to follow within a legal framework
before medication can be released.

Areas outside control of pharmacy
Better car parking availability. This issue has been raised with Longfield Medical Centre and Maldon District Council.

Longfield Pharmacy proudly uses a robotic dispensing system.

The Pharmacy directors have invested in this technology to enhance the service that we provide our customers.
Medication is dispensed from a high speed robotic arm within the unit which not only improves  efficiency but also importantly maximises patient safety.

The robot in action can be watched through a viewing window positioned in the shop area - it is truly remarkable to see.  Please feel free to visit and view.  Our staff will be only too happy to introduce you to our new addition and explain how the system works.

Tackling Medicine Waste

NHS Mid Essex is currently running a campaign to help reduce and estimated £2.1 million wasted on medicines.  The campaign aims to raise awareness about correctly ordering repeat prescriptions and helping people get the best from their medicines.

How can you help?

There are a number of ways that you can help reduce the issue of wasted medicines and save money for your local NHS.

Only order the medicines that you need

-   Please let your GP or Pharmacist know if you've stopped taking any of your medicines.
-   Check what medicines you still have at home before re-ordering.
-   Discuss you medication with your GP or Pharmacist on a regular basis.
-   Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need.
-   If you don't need the medicine please don't order it!  If you need the medicine in the future you can still request it.
-   If you need to go into hospital, please rmember to take all your medicines with you in a clearly marked bag.
-   Please also remember that your medicines are prescribed only for you;  it's not safe to share them with anyone else.

Remember that unused medicies cannot be recycled

-   Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.
-   Please bring you unused medicines to the Pharmacy for safe disposal.
-   NEVER dispose of your unused or unwanted medicines down the toilet.

Unused medicines are a safety risk

-   Return out of date medicines to your Pharmacy for safe disposal.
-   If your medicines change, return you old medicines to the Pharmacy for safe disposal to avoid mixing them up with your new medicines.
-   Don't stockpile medication - it is a safety risk for children and others who might take them.
-   Store medicines in an appropriate place out of the reach of children.

Electronic prescription service

This service is used at Longfield Pharmacy. It means that prescriptions can be sent electronically direct from your doctor to us.
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